Why no one likes a car salesman

I’ve been living in Los Angeles since June 14 and I have since passed my driving test, and am now looking forward to purchasing a car. So I’ve been putting out feelers, looking up cars online, while I shop around for an auto loan.

I was interested in one car from a dealer, and sent them an email. I discovered it cost more than I was looking to pay when they replied two days ago. Just a mere two days ago. Here is an email I received this afternoon from them:

Title: are you mad at us? 

“Hi

I have been trying to get in touch with you. You emailed me in regards to a cool 2003 Camry XLE. I have emailed you a few times. You have never responded. Did I upset at all. If so please let me know what I did wrong. My boss seems to think i am doing a poor job with you. what should I tell him. I really want to help you.
Thanks, ”

(I’ll be nice and not put the dealership or the individual’s name on here.)

Now it’s not so much the atrocious grasp of English and grammar here that offends, though it does since I’m a strong believer that when corresponding in business one should always look professional by using proper grammar and spelling. But here it’s the sheer harassing aspect in his tone, as though I, the customer, owe him something. Excuse me, but I always thought that the customer was right and should be respected, not hounded or accused of holding a grudge for some unknown reason. 

Well, that has ensured I’ll take my business elsewhere. And I replied this time to tell him so – politely, in plain English.